Debt recovery · Soft collection

Get paid what you're owed, without paying to find out if it's worth chasing.

A letter of demand, issued by an attorney on a contingency basis. We screen your claim first. If it's viable, the letter goes out. If the debtor pays, a fee applies. If they don't, you owe nothing for the soft-collection stage.

Start Your ClaimHow It Works
  • Contingency basis, no fee unless recovered
  • Attorney-issued letter of demand
  • Screened before anything is sent

How it works

Five steps. Soft collection only.

Nothing is sent to the debtor until an attorney has reviewed the file. This is soft collection: a formal demand and follow-up, not litigation.

  1. Submit Your Claim

    You fill in the claim details and upload your FICA documents. Takes about fifteen minutes.

  2. We Screen It

    We check South African law: cause of action, prescription, and whether the claim is enforceable. If it isn't viable, we tell you plainly, and stop.

  3. An Attorney Takes It On

    If it's viable, we refer you to attorneys that can assist, who review the file and draft the letter of demand.

  4. Soft Collection Begins

    The letter goes out. The attorney follows up with the debtor. You get updates at each stage.

  5. Outcome

    If the debtor pays on an unopposed basis, a contingency fee applies. If they dispute it or don't respond, this service ends here. Going further is a separate decision, on separate terms.

No fee unless the debtor pays. Contingency only.

What you'll need before you start

  • Details of the debtor and how to contact or serve them
  • The agreement, invoice, or document the debt arises from
  • Proof of delivery or performance, if goods or services were supplied
  • Any prior correspondence, payment history, or part-payments
  • Your own FICA documents, ready to upload

What makes a claim viable

  • The debt is provable in writing, not just "they said they'd pay"
  • It hasn't prescribed, most commercial debts have a 3-year window
  • If it's a credit agreement, the right notice can still be issued correctly
  • The amount justifies the cost of taking it further if the debtor pushes back

What happens if it's disputed

Soft collection resolves most straightforward, undisputed claims. If the debtor disputes it, or doesn't respond at all, that's the end of what this service covers automatically. You'll be told clearly where things stand, and if you want to take it further, you can engage the attorney directly, on terms you agree to at that point, not before.

Important: lawvero (Pty) Ltd provides intake, screening and FICA verification services; it is not a law firm and does not provide legal advice. Letters of demand are drafted and sent by attorneys we refer you to. Nothing is sent to the debtor until an attorney has reviewed the file. This page is general information current as at July 2026. © lawvero (Pty) Ltd 2026 · law, verified.

Ready when you are

Start your claim.

Fifteen minutes to submit. We screen it. If it's viable, an attorney takes it from there.

Start Your Claim